Cancelling a Hostinger account means ending your hosting services, removing your domains, and closing your billing relationship with the company. This guide covers the full process, including cancelling your hosting plan, releasing or transferring any domains registered through Hostinger, and confirming the account is closed. You should expect the whole process to take about 20, 30 minutes of active time, plus up to 7 days if you need to transfer a domain elsewhere.
| Detail | Value |
|---|---|
| Time required | 20–30 minutes active work; up to 7 days if transferring a domain |
| Difficulty | Beginner |
| What you need | Your Hostinger login credentials (email and password). Access to the email address on your Hostinger account. Any domain auth codes if you plan to transfer domains out. Backup of your website files and databases (if you want to keep them). |
| What you will achieve | A fully closed Hostinger account with no future billing and all services terminated. |
Before you start
Complete these checks before you begin. Missing one can delay or block the cancellation.
- Back up your website. Hostinger does not keep copies of your files after cancellation. Download your site files via FTP or hPanel’s File Manager. Export your databases through phpMyAdmin. If you use a CMS like WordPress, use a backup plugin to create a full archive.
- Check your domain status. If you registered a domain through Hostinger, cancelling your hosting does not automatically cancel the domain. Domains are billed separately and must be handled on their own. You can keep the domain (and transfer it elsewhere), let it expire, or request deletion. Most users transfer the domain to another registrar first.
- Review your billing cycle and refund eligibility. Hostinger offers a 30-day money-back guarantee on most hosting plans. If you are inside that window, you get a full refund (minus any add-ons like domain registration). After 30 days, cancellation stops future billing but does not refund past payments. Check your plan’s terms on the Billing page.
- Cancel any active add-ons. If you have paid for extra services like domain privacy, SSL certificates, or dedicated IPs, cancel those before the main account cancellation. Some add-ons renew automatically and may not be refundable.
How to Cancel Hostinger Account, Step by Step
The steps below are based on Hostinger’s current hPanel interface and cancellation flow. Follow them in order.
Step 1: Log in to your Hostinger hPanel
Go to hostinger.com and click “Sign In” at the top right. Enter the email address and password associated with your Hostinger account. You land on the hPanel dashboard.
Step 2: Open the Billing section
On the left sidebar, find and click “Billing.” This opens your account overview, showing your active products, invoices, and payment methods.
Step 3: Select the product you want to cancel
Under “My Products,” you see a list of all active services: hosting plans, domains, add-ons, and any other subscriptions. Click the hosting plan or service you want to cancel. If you have multiple products (e.g., one hosting plan plus a domain), you need to cancel each one separately.
Step 4: Click the “Cancel” link
On the product detail page, look for a “Cancel” link or button. Hostinger places it near the product name or inside a settings menu. The exact label may be “Cancel Plan” or “Cancel Subscription.”
Important: Do not click “Delete” on a domain by mistake. Deleting a domain is irreversible and releases the name immediately. Use the cancellation option for the hosting plan first.
Step 5: Choose a cancellation reason
Hostinger asks you to select why you are cancelling. Options include “I don’t need it anymore,” “Found a better service,” “Too expensive,” or “Technical issues.” Pick the most honest option. Your choice does not affect the cancellation outcome, but it helps Hostinger improve.
Step 6: Confirm the email address for the cancellation link
Hostinger sends a confirmation email to the address on file. Make sure you can access that inbox. If you cannot reach that email, update your contact email on the Account Settings page before proceeding.
Step 7: Check the confirmation email and click the cancellation link
Open the email from Hostinger. It contains a verification link. Click that link within 24 hours.
The link takes you to a page where you review the cancellation details: what will end, any refund amount, and the effective date.
Step 8: Review the cancellation summary and click “Confirm Cancellation”
Read the summary carefully. It shows:
- The service being cancelled
- The cancellation date (usually immediate or at the end of the billing period)
- Any refund due
- What happens to your data and domain
If everything looks correct, click the “Confirm Cancellation” button. The hosting plan is now cancelled.
Wait time: The cancellation takes effect immediately in most cases. Your hosting services stop within a few minutes. Refunds (if applicable) process within 5, 10 business days.
Step 9: Cancel any domains registered through Hostinger (if you do not want to keep them)
If you have a domain, you cannot cancel it the same way as hosting. You have three options:
- Transfer the domain to another registrar. This keeps the domain active for the remaining registration period. Use a service like Namecheap or Google Domains. You need the auth code (EPP code) from Hostinger’s Domain settings. The transfer takes 5, 7 days.
- Let the domain expire. If you do not need it, simply stop paying for it. The domain enters a grace period after expiry. You can set this preference in the Domain settings.
- Request domain deletion. This is permanent and releases the domain back into the public pool. To request deletion, contact Hostinger support.
Important: Domains are renewed and billed separately. If you cancel only the hosting plan and leave the domain active, you will continue to receive invoices for the domain. Check your Billing page to see if any domain renewal is pending.
Step 10: Verify that the account is fully closed
After cancelling all products, log out of hPanel. Wait 24 hours, then try to log in again. If you see a message that your account is inactive or suspended, the cancellation processed.
If you still see active products, return to Billing and confirm each service shows “Cancelled” status.
What to Do If Something Goes Wrong
Problem: No “Cancel” button appears on the product page.
Fix: Some products, like expired domains or add-ons, may not have a visible cancel link. Check the product’s status first. If it shows “Expired” or “Suspended,” it is already inactive.
If it is active but no button appears, clear your browser cache and reload the page. Still missing? Use the live chat widget inside hPanel and ask a support agent to initiate cancellation from their end.
Problem: The confirmation email never arrives.
Fix: Check your spam or junk folder. Add @hostinger.com to your safe senders list. If the email still does not appear within 15 minutes, request a new cancellation link from the Billing page.
You can also change the email address on your account and trigger a resend.
Problem: You have pending invoices or outstanding balance.
Fix: Hostinger may block cancellation if you have unpaid invoices. Pay any overdue amounts first. Once the balance is cleared, the cancellation option becomes available.
If you believe an invoice is incorrect, contact support before paying.
Problem: You accidentally deleted a domain instead of cancelling it.
Fix: Contact Hostinger support immediately. Some deletions can be reversed within a short window (usually 24, 48 hours). If the deletion is final, you will need to re-register the domain if it is still available.
What Happens Next
After you confirm cancellation, Hostinger stops all hosting services immediately. Your website becomes inaccessible. Any email accounts hosted through Hostinger stop working.
Your data, including website files, databases, and email messages, is removed from Hostinger’s servers within a few days. There is no way to recover them, so backup before cancelling.
If you are inside the 30-day money-back guarantee, the refund is processed to your original payment method within 5, 10 business days. If you paid with PayPal, the refund goes back to your PayPal balance. If you used a credit card, it appears as a credit on your statement.
Add-ons like domain registration are non-refundable.
For domains, if you transferred them to another registrar, they continue to work on the new registrar’s DNS. If you let a domain expire, Hostinger retains it for a grace period (usually 30 days), during which you can renew it at the standard rate. After the grace period, the domain enters a redemption phase with an extra fee to recover it.
If you do nothing, it eventually becomes available for anyone to register.
Your Hostinger account remains accessible for 30 days after cancellation in read-only mode. You can view past invoices and download old records. After 30 days, the account is completely deactivated.
If you ever want to host a website again, you can sign up for a new plan with Hostinger using a different email address. The previous account will not affect a new account.
Now that you know how to cancel a Hostinger account, you might be planning to switch providers or take a break. If you decide to come back, Hostinger’s current hosting plans with coupon discounts give you a good starting point.
Frequently Asked Questions
Can I cancel my Hostinger account immediately without waiting for the end of the billing period?
Yes. Cancelling immediately stops hosting services right away. If you are within the 30-day money-back guarantee, you get a full refund for the hosting plan.
After 30 days, you lose any prepaid time but stop future charges.
What happens to my domain if I cancel my Hostinger hosting?
Your domain and hosting are separate products. Cancelling hosting does not cancel your domain. You can keep the domain active, transfer it to another registrar, or let it expire.
Domains renew independently, so check your Billing page to avoid unwanted charges.
Will I lose my website data permanently after cancellation?
Yes. Hostinger removes your files and databases from their servers within a few days after cancellation. There is no backup or recovery option after that point.
Export your website and database before you start the cancellation process.
Do I need to contact customer support to cancel my account?
No, you can cancel the hosting plan yourself through the hPanel Billing section. The system sends a confirmation email that you must click to complete the cancellation. If you run into any issues, support can help, but self-cancellation is the standard method for most plans.
If you are moving away from Hostinger and need to set up new hosting elsewhere, check our Hostinger vs Hostdime comparison to see how the two stack up. For those who want to save on future Hostinger purchases, use the 1 year plan coupon code when signing up again.
This page contains affiliate links. If you purchase Hostinger hosting through the links on this page, we may earn a commission, at no extra cost to you.
